How to work Invoice Address vs Delivery Address in Odoo 18 Enterprise
Introduction :
In many business scenarios, the billing address and the delivery address are different. One address is used for financial transactions, while another is used for shipping goods.
For example, a company may receive invoices at its head office but require goods to be delivered to a warehouse or branch location.
Odoo 18 Enterprise provides a structured way to manage this using multiple addresses for a single customer.
Invoice Address
The invoice address is the location where billing documents are sent.
Key characteristics:
* Used in customer invoices
* Important for tax calculation and accounting
* Typically represents the head office or accounts department
Delivery Address
* The delivery address is the location where products are shipped.
Key characteristics:
* Used in delivery orders
* Managed through the inventory process
* Represents warehouses, branches or project sites
Sales Module > settings > customer address Check Box enable
Configuration in Odoo
Step 1: Create Customer with Multiple Addresses
Navigate to Sales → Customers → Create
* Create the main customer record
* Add additional contacts under the customer
* Assign contact types such as:
* Invoice Address
* Delivery Address
This structure allows one customer to have multiple operational locations.
Step 2: Create a Sales Order
Navigate to Sales → Orders → Create
* Select the customer
* Odoo automatically fills:
* Invoice Address
* Delivery Address
Both addresses can be modified manually for each order if required.
Workflow
* Select the customer in the sales order
* Invoice and delivery addresses are auto-populated
* Confirm the sales order
* Delivery order is generated using the delivery address
* Invoice is generated using the invoice address
Delivery Process
When the sales order is confirmed:
* A delivery order is created
* The shipping address is taken from the delivery address
This ensures that the logistics team sends goods to the correct location.
Invoicing Process
When an invoice is created:
* The billing address is taken from the invoice address. This ensures invoices are sent to the correct financial contact.
Example
Customer: ABC Pvt Ltd
* Invoice Address: Chennai Head Office
* Delivery Address: Coimbatore Warehouse
Outcome:
* Goods are delivered to Coimbatore
* Invoice is issued to Chennai
Benefits
* Accurate billing process
* Efficient delivery management
* Better customer data organization
* Reduced operational errors
Conclusion
In Odoo 18 Enterprise, invoice and delivery addresses play a critical role in separating financial and logistics operations. Proper configuration ensures smooth workflows and accurate transactions across departments.