Overview
Delivery Shortage Tracker
Have you ever received customer complaints asking why certain products were not delivered, only to realize there was no record of the actual reason? In standard Odoo, when a backorder is not created, the remaining quantity is simply ignored without documenting why it wasn't delivered. This often leads to miscommunication, repeated follow-ups, and a lack of accountability.
Delivery Shortage Tracker eliminates this gap by capturing a product-wise reason for every undelivered quantity, maintaining complete traceability, and providing a dedicated reporting dashboard with PDF and Excel export. Turn every delivery shortage into valuable business information instead of unanswered questions.
Note: This addon is applicable not only to Delivery Orders but also to Receipts and POS Orders, allowing businesses to track and record quantity shortages across different operations.
This module is built for you if:
- You want a mandatory reason captured whenever less than the ordered quantity is delivered without a backorder.
- You need accurate, automatic quantity handling based on the backorder decision made during validation.
- You want full visibility into every delivery shortfall through a dedicated Delivery Report.
- You run warehouse, logistics, or distribution operations with frequent partial deliveries.
- You need an audit trail for delivery exceptions, without disrupting Odoo's standard Validate/Backorder flow.
- You want real-time monitoring of delivery shortfalls for inventory managers and operations teams.
How Organisations Use This Module
Centralized Communication
A customer support team connects multiple WhatsApp Business numbers, Facebook Pages and Instagram accounts into one centralized inbox. Agents can instantly switch between conversations, respond in real time and manage all interactions without leaving the system — ensuring faster and more consistent customer communication.
Customer Support Operations
A support team handles incoming queries from WhatsApp, Facebook and Instagram by accessing the complete conversation history of each customer. They can quickly understand issues, reply with context and convert chats into support tickets when needed — ensuring efficient tracking and faster resolution.
Sales & Lead Conversion
A sales team interacts with prospects directly through WhatsApp, Facebook and Instagram chats and converts conversations into leads with a single click. Based on customer requirements, they generate quotations instantly and recommend products, reducing response time and increasing the chances of closing deals.
Marketing & Campaign Engagement
A marketing team runs campaigns through WhatsApp, Facebook and Instagram and receives responses directly inside the hub. They follow up with interested customers in real time, nurture leads through conversations and track engagement to improve campaign performance and conversions.
