Odoo support
Dedicated Odoo support for production environments.
Go-live is the start, not the finish. We keep your Odoo running, tuned and improving, so your team can rely on it every working day.
What support covers
Support that keeps your system moving forward.
Odoo is a transformation platform, not a product to install and forget. Support is how it keeps delivering.
Dedicated production support
Support for your live Odoo environment from a team that knows how it was built.
Ongoing optimisation
We optimise and automate continuously as your business grows.
Performance tuning
Tuning so your system stays responsive as data and users increase.
Upgrades and improvement
Upgrades to Odoo 18 and 19, and steady improvement of how your team uses the system.
Server maintenance and backups
Odoo server maintenance and database backup, so your system stays healthy and your data stays safe.
Hosting on demand
Odoo server hosting, available on demand, so you do not have to run the infrastructure yourself.
Support packages
Choose the hours that fit your needs.
Packages of expert hours you can spend across consulting, customisation, development, integration, implementation, migration, support and training.
Blue
$320
20 hours
- Basic sales and marketing for up to 2 users
- Accounting and sales management
- No customization
- No support
Yellow
$600
40 hours
- Complete CRM for any size team
- Access to all modules
- Limited customization
- Email support
Green
$840
60 hours
- Unlimited CRM power and support
- Access to all modules and features
- Unlimited customization
- 24x7 toll-free support
On-site support is available on demand and is not part of these packages.
Ways to work with us
Flexible engagement, to suit the project.
Packages are one option. Larger or longer work can be organised in the way that fits it best.
Project-wise costing
For predefined requirements. The project starts after a gap analysis, runs in phases, and you pay per phase or on agreed timelines.
Monthly charges
For long-running work with continuous requirements, upgrades, customisation and server maintenance. Billed every month.
Time and material
For smaller projects with short-term or intermittent requirements. Listed activities are completed in a defined timeline.
Dedicated resource
You hire our resource for your project and manage the work, with technical support from our side. Can be blended with the other options.
How it works
A support arrangement shaped around you.
We start from your environment and what your team needs, then agree how support will work.
Review
We look at your Odoo environment, customisations and integrations.
Agree
We agree what support covers and how your team reaches us.
Support
Dedicated support for your production environment.
Improve
Continuous optimisation and tuning as your business grows.
Questions
Odoo support, answered.
Straight answers to what most teams ask first.
Do you offer training?
Yes. Training can be delivered digitally or on-site by experienced consultants, so your users learn the right way to run your business processes in Odoo.
What does Odoo support include?
Dedicated support for your production environment, plus ongoing optimisation and performance tuning so your system keeps pace with your business.
Do you help with Odoo upgrades?
Yes. We handle upgrades to Odoo 18 and 19. See our migration and upgrade service for how that works.
Can support be combined with an implementation or custom development?
Yes. Many teams add support after go-live, and we can plan it together with your implementation or custom development project.
How do I get started with a support arrangement?
Book a consultation or request an ERP assessment and tell us about your Odoo environment. We will come back with a support arrangement that fits.
How is support priced?
Support packages start at 320 US dollars for 20 hours, with 40 hours at 600 US dollars and 60 hours at 840 US dollars. Larger or longer work can be priced per project, monthly, on time and material, or with a dedicated resource.
Get started
Tell us about your Odoo environment.
Describe what you run today and we will come back with a support arrangement that fits.